WARRANTY
One year manufacturing warranty. We care about everyone who buys from us. We take our manufacturer’s warranty really seriously, and if there is a defect to your tent within the warranty period, we will do our utmost to sort it out for you within 24 hours. This warranty is extended to the original owner only and excludes normal wear and tear (e.g., zippers that wear out after extended use) or misuse.
RETURN
Return Process:
1. Obtain a Return Product Authorization number from our customer service team the request form before returning your products. Email: rose@dancheloutdoor.com
2. Be sure to inspect your items before sending them back — The items must be in their original packaging and unused for us to process a return.
3. Any shipping costs and restocking fees associated with the return in the event of fulfillment or other error on the part of DANCHEL OUTDOOR will be incurred by us.
Shipping costs and restocking fees will be incurred by the customer because of personal reasons . Keep in mind that shipping can be expensive and varies depending on the size and weight of the product.
REFUND
We will refund the fees to you within 48 hours when we received and checked your returning package